{"id":768,"date":"2020-11-09T17:41:42","date_gmt":"2020-11-09T08:41:42","guid":{"rendered":"http:\/\/www.dailyftnews.co.kr\/?p=768"},"modified":"2020-11-09T17:41:43","modified_gmt":"2020-11-09T08:41:43","slug":"lg%ec%a0%84%ec%9e%90-%eb%9f%ac%ec%8b%9c%ec%95%84-%ec%86%8c%eb%b9%84%ec%9e%90%ec%9b%90-%ec%a3%bc%ea%b4%80-%ea%b3%a0%ea%b0%9d%eb%a7%8c%ec%a1%b1%eb%8c%80%ec%83%81%ec%84%9c-%ea%b0%80","status":"publish","type":"post","link":"http:\/\/www.dailyftnews.co.kr\/?p=768","title":{"rendered":"LG\uc804\uc790, \ub7ec\uc2dc\uc544 \uc18c\ube44\uc790\uc6d0 \uc8fc\uad00 \u2018\uace0\uac1d\ub9cc\uc871\ub300\uc0c1\u2019\uc11c \uac00\uc804\uc81c\ud488 \uc11c\ube44\uc2a4 2\ub144 \uc5f0\uc18d 1\uc704"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"634\" src=\"http:\/\/www.dailyftnews.co.kr\/wp-content\/uploads\/2020\/11\/3554238800_20201108095914_7294868823-1024x634.jpg\" alt=\"\" class=\"wp-image-770\" srcset=\"http:\/\/www.dailyftnews.co.kr\/wp-content\/uploads\/2020\/11\/3554238800_20201108095914_7294868823-1024x634.jpg 1024w, http:\/\/www.dailyftnews.co.kr\/wp-content\/uploads\/2020\/11\/3554238800_20201108095914_7294868823-300x186.jpg 300w, http:\/\/www.dailyftnews.co.kr\/wp-content\/uploads\/2020\/11\/3554238800_20201108095914_7294868823-768x476.jpg 768w, http:\/\/www.dailyftnews.co.kr\/wp-content\/uploads\/2020\/11\/3554238800_20201108095914_7294868823-1536x951.jpg 1536w, http:\/\/www.dailyftnews.co.kr\/wp-content\/uploads\/2020\/11\/3554238800_20201108095914_7294868823-2048x1268.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>(\uc0ac\uc9c4\ucd9c\ucc98-LG\uc804\uc790)<\/figcaption><\/figure>\n\n\n\n<p style=\"font-size:18px\"><strong>LG\uc804\uc790\uac00 \ub7ec\uc2dc\uc544 \uc18c\ube44\uc790\uc6d0\uc774 \uc8fc\uad00\ud558\ub294 \u2018\uace0\uac1d\ub9cc\uc871\ub300\uc0c1(Customer Rights and Service Quality)\u2019\uc5d0\uc11c \uc9c0\ub09c\ud574\uc5d0 \uc774\uc5b4 2\ub144 \uc5f0\uc18d\uc73c\ub85c \u2018\uac00\uc804\uc81c\ud488 \uc11c\ube44\uc2a4 \ubd80\ubb38\u2019 \ub300\uc0c1\uc744 \ubc1b\uc558\ub2e4.<\/strong><\/p>\n\n\n\n<p>\ub7ec\uc2dc\uc544 \uc18c\ube44\uc790\uc6d0\uc740 \ub9e4\ub144 \uae30\uc5c5\ub4e4\uc758 \uace0\uac1d \uc751\ub300 \ud65c\ub3d9\uc744 \ud3c9\uac00\ud574 \ubd84\uc57c\ubcc4\ub85c \uace0\uac1d\ub9cc\uc871\ub3c4\uac00 \uac00\uc7a5 \ub192\uc740 \ube0c\ub79c\ub4dc\uc5d0 \uace0\uac1d\ub9cc\uc871\ub300\uc0c1\uc744 \uc218\uc5ec\ud55c\ub2e4.<br><br>\ub7ec\uc2dc\uc544 \uc18c\ube44\uc790\uc6d0\uc740 LG\uc804\uc790\uac00 \u20182\uc2dc\uac04 \uc57d\uc18d \uc11c\ube44\uc2a4\u2019\ub97c \uc81c\uacf5\ud558\ub294 \ub4f1 \uace0\uac1d\ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574 \ud3bc\uce5c \ub178\ub825\uc744 \ub192\uc774 \ud3c9\uac00\ud588\ub2e4.<br><br>LG\uc804\uc790\uac00 \uc62c\ud574 \ub7ec\uc2dc\uc544\uc5d0 \ub3c4\uc785\ud55c \u20182\uc2dc\uac04 \uc57d\uc18d \uc11c\ube44\uc2a4\u2019\ub294 2\uc2dc\uac04 \ub2e8\uc704\ub85c \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc2dc\uac04\uc5d0 \ubc29\ubb38 \uc11c\ube44\uc2a4\ub97c \uc608\uc57d\ud560 \uc218 \uc788\ub294 \ud504\ub85c\uadf8\ub7a8\uc774\ub2e4.<br><br>\uc77c\ubc18\uc801\uc73c\ub85c \ub7ec\uc2dc\uc544\uc5d0 \uc788\ub294 \uac00\uc804\uc5c5\uccb4\ub294 1\uc77c \ub610\ub294 \uc624\uc804, \uc624\ud6c4 \ub2e8\uc704\ub85c \ubc29\ubb38 \uc11c\ube44\uc2a4\ub97c \uc811\uc218\ud558\uace0 \uc788\ub2e4. LG\uc804\uc790\ub294 \uc5b8\uc81c \uc62c\uc9c0 \ubaa8\ub974\ub294 \ubc29\ubb38 \uc11c\ube44\uc2a4\ub97c \uc704\ud574 \uace0\uac1d\uc774 \uc9d1\uc5d0\uc11c \ub9c8\ub0e5 \uae30\ub2e4\ub824\uc57c\ub9cc \ud558\ub294 \u2018\ud398\uc778 \ud3ec\uc778\ud2b8(pain point, \ubd88\ud3b8\ud568\uc744 \ub290\ub07c\ub294 \uc9c0\uc810)\u2019\uc5d0 \uc8fc\ubaa9\ud588\ub2e4.<br><br>LG\uc804\uc790\ub294 \ub7ec\uc2dc\uc544 \uac00\uc804\uc5c5\uccb4 \uac00\uc6b4\ub370 \uc720\uc77c\ud558\uac8c \ub450 \uc2dc\uac04 \ub2e8\uc704\ub85c \uc11c\ube44\uc2a4 \uc811\uc218\ub97c \ubc1b\uace0 \uc788\ub2e4. \uc57d\uc18d\ud55c \uc2dc\uac04 \ub0b4\uc5d0 \uace0\uac1d\uc758 \uc9d1\uc5d0 \ub3c4\ucc29\ud558\ub294 2\uc2dc\uac04 \uc57d\uc18d \uc11c\ube44\uc2a4\uc758 \uc131\uacf5\ub960\uc740 \ud604\uc7ac 97%\ub97c \uc6c3\ub3c8\ub2e4.<br><br>\uc55e\uc11c LG\uc804\uc790\ub294 8\uc6d4 \uc778\ub3c4\ub124\uc2dc\uc544 \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \uc870\uc0ac\uae30\uad00\uc778 CCSL(Carre Center for Customer Satisfaction &amp; Loyalty)\uc774 \uc2e4\uc2dc\ud55c 2020\ub144 \uc11c\ube44\uc2a4\ud488\uc9c8\uc870\uc0ac\uc5d0\uc11c \uac00\uc804, \ub2e8\ub9d0, \uc5d0\uc5b4\ucee8 \ub4f1 \uc804 \ubd84\uc57c\uc5d0\uc11c \ucd5c\uace0 \ub4f1\uae09\uc744 \ubc1b\uc740 \ubc14 \uc788\ub2e4.<br><br>LG\uc804\uc790 CS\uacbd\uc601\uc13c\ud130\uc7a5 \uc720\uaddc\ubb38 \uc804\ubb34\ub294 \u201c\uace0\uac1d\uc5d0\uac8c \uac10\ub3d9\uc744 \ub4dc\ub9ac\uae30 \uc704\ud574 \ub2e4\ub978 \ud68c\uc0ac\uc5d0 \uc55e\uc11c \ucc28\ubcc4\ud654\ub41c \ud504\ub85c\uadf8\ub7a8\uc744 \uc120\ubcf4\uc774\uba70 \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uac83\u201d\uc774\ub77c\uace0 \ub9d0\ud588\ub2e4. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>LG\uc804\uc790\uac00 \ub7ec\uc2dc\uc544 \uc18c\ube44\uc790\uc6d0\uc774 \uc8fc\uad00\ud558\ub294 \u2018\uace0\uac1d\ub9cc\uc871\ub300\uc0c1(Customer Rights and Service Quality)\u2019\uc5d0\uc11c \uc9c0\ub09c\ud574\uc5d0 \uc774\uc5b4 2\ub144 \uc5f0\uc18d\uc73c\ub85c \u2018\uac00\uc804\uc81c\ud488 \uc11c\ube44\uc2a4 \ubd80\ubb38\u2019 \ub300\uc0c1\uc744 \ubc1b\uc558\ub2e4. \ub7ec\uc2dc\uc544 \uc18c\ube44\uc790\uc6d0\uc740<\/p>\n","protected":false},"author":1,"featured_media":769,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[211,209,205,206,207],"class_list":["post-768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-life","tag-211","tag-209","tag-lg","tag-206","tag-207"],"_links":{"self":[{"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=768"}],"version-history":[{"count":1,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/768\/revisions"}],"predecessor-version":[{"id":771,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/768\/revisions\/771"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=\/wp\/v2\/media\/769"}],"wp:attachment":[{"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=768"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.dailyftnews.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}